The Future of Work Accelerates the Need for IT End-User Personas

The future of work post-pandemic is coming into better focus, and it’s clear that flexibility and mobility will be key. Gartner estimates that 82% of company leaders plan to allow employees to work at least part of the time remotely after COVID-19.

While the plan for each organization will vary, the dramatic rise in remote work means that employee use and alignment to Personas must increase to improve the accuracy of services delivered and enhance the overall employee experience.

Read our whitepaper to explore how we apply personas to help IT teams meet their users’ needs.