Improve the quality of technology services!
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Solution Café augments the traditional Service Desk, providing an efficient, user-focused, support environment
Technicians provide on-demand or by-appointment support for hardware repairs, technology refreshes, and software upgrades
Increase end-user satisfaction, and shift the perception of IT from a roadblock to an enabler that aligns with the business.
Maximize worker productivity by supporting company-owned and personal device needs on their schedule.
Employees and customers are welcomed and their needs are identified. They can also access a self-service kiosk to check-in.
Technicians provide hardware repairs, technology refreshes and software upgrades.
An area where employees and customers can try out the latest devices, peripherals and apps.
While their devices are being serviced, employees and customers can relax or work while they wait.
Employees can use this area for learning and collaboration as well as business and technology training.
Employees can print what they need from their smartphone or tablet. Secure shredding services may also be available here.
