New survey from Compucom and a recent study by ISG research highlights the better the IT, the better the hybrid employee experience
Experience monitoring and measurement can provide insights across different aspects in future of work.
Technology might not be the first factor companies consider for retaining and attracting employees, but that underestimates how vital being productive is to good employees. Frustrations with technology can build up over time and seriously affect how employees view their job and the company.
Compucom commissioned a survey of 2,000 U.S. workers — 1,000 remote and hybrid workers and 1,000 IT workers — to understand the challenges they face with workplace technology on a typical workday and how it affects their attitude toward their job and employer.
Instead of focusing on traditional service level agreements (SLAs), enterprise IT organizations are now beginning to understand and increasingly adopt experience level agreements (XLAs) when they source their workplace technology solutions and services from global technology vendors and service providers.
To make employees want to stay — measure, manage, and improve employee experience. ISG has identified ways to measure employee experience (EX) management to better understand the full hybrid and remote employee work cycle. Compucom takes a differentiated approach to measure and improve EX.
To read more, download the full ISG whitepaper to gain new insights, solutions and recommendations on how to mitigate churn and improve employee satisfaction.
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Compucom is a leading provider of business services, products and digital workplace technology solutions through an integrated business-to-business distribution platform, which includes world-class supply chain and distribution operations. Compucom has more than 7,000 dedicated professionals, manages more than 7 million devices globally and serves around 700 clients in the United States and Canada. Compucom provides end-to-end managed workplace services, infrastructure modernization and digital consulting to enable the digital workplace for enterprise organizations.