New survey from Compucom and a recent study by ISG research highlights the better the IT, the better the hybrid employee experience

Experience monitoring and measurement can provide insights across different aspects in future of work.

Technology might not be the first factor companies consider for retaining and attracting employees, but that underestimates how vital being productive is to good employees. Frustrations with technology can build up over time and seriously affect how employees view their job and the company.

Compucom commissioned a survey of 2,000 U.S. workers — 1,000 remote and hybrid workers and 1,000 IT workers — to understand the challenges they face with workplace technology on a typical workday and how it affects their attitude toward their job and employer.

Instead of focusing on traditional service level agreements (SLAs), enterprise IT organizations are now beginning to understand and increasingly adopt experience level agreements (XLAs) when they source their workplace technology solutions and services from global technology vendors and service providers.  

To make employees want to stay — measure, manage, and improve employee experience.  ISG has identified ways to measure employee experience (EX) management  to better understand the full hybrid and remote employee work cycle. Compucom takes a differentiated approach to measure and improve EX.

To read more, download the full ISG whitepaper to gain new insights, solutions and recommendations on how to mitigate churn and improve employee satisfaction.