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Employee Experience is Everything

Technology might not be the first factor companies consider for retaining and attracting employees, but that underestimates how vital being productive is for good employees.

Frustrations with technology can build up over time and seriously affect how employees view their job and the company. Today’s employees demand a consistent, elevated support experience. Whether they are at home, at the office, or somewhere in between. And enterprises expect this elevated support to be combined with automation and AI to reduce costs and scale efficiently.

"Compucom takes a differentiated approach to measure and improve EX"

Mrinal Rai, Assistant Director and Principal Analyst at ISG discusses why it is important to make employees want to stay and how to make that work.

Measure, manage, and improve employee experience. ISG has identified ways to measure employee experience (EX) management to better understand the full hybrid and remote employee work cycle. 

Watch a preview of our podcast discussing the importance of employee experience in the workplace.

Let's begin building a better workplace

Compucom leverages its strong service portfolio that supports uninterrupted productivity, self-service support, on-site field support and management of the entire employee lifecycle. It provides outcome-based services to its clients to support EX initiatives.

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Experience monitoring and measurement can provide insights
across different aspects in future of work

Technology might not be the first factor companies consider for retaining and attracting employees, but that underestimates how vital being productive is to good employees. Frustrations with technology can build up over time and seriously affect how employees view their job and the company.

Compucom commissioned a survey of 2,000 U.S. workers — 1,000 remote and hybrid workers and 1,000 IT workers — to understand the challenges they face with workplace technology on a typical workday and how it affects their attitude toward their job and employer.

Instead of focusing on traditional service level agreements (SLAs), enterprise IT organizations are now beginning to understand and increasingly adopt experience level agreements (XLAs) when they source their workplace technology solutions and services from global technology vendors and service providers.  

To make employees want to stay — measure, manage, and improve employee experience.  ISG has identified ways to measure employee experience (EX) management  to better understand the full hybrid and remote employee work cycle. Compucom takes a differentiated approach to measure and improve EX.

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