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CompuCom is the only provider, among 21 vendors rated, to receive ratings in the top two in all three critical capabilities identified by Gartner: Service Desk, End-User Device and Digital Workplace

Gartner has identified critical capabilities as necessary functions to be provided in any managed workplace services engagement:

  • Remote Support - How well does a vendor provide service desk services as a part of managed workplace services?
  • Alternative Support Models - Can you or your current vendor deliver workplace services through self-service and automation, by leveraging analytics and artificial intelligence technologies?
  • Desktop, Mobility, and Virtualization - How well do you or your current vendor provide support service for end user's computers, mobility and virtualization?

Technology environments are only becoming more complex. Typically organizations are expected to manage hardware along with cloud investments, software licenses alongside contract administration, and employee devices along with changing expectations and security concerns.

As your organization transforms to digital, we understand you're challenged in keeping up with end-user demands for device management, service desk encounters, and what it means to 'work digitally.' The number of devices organizations are expected to manage is increasing 20%+ year- over- year. Can't keep up? Let us take this on for you so you can focus on providing digital services to your customers. Complete the form to view the full Gartner report.

Gartner Critical Capabilities Use-Case Graphics

Would you like to talk with one of our subject matter experts to better understand how CompuCom can help you with your workplace services initiatives? 


This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from CompuCom.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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