CompuCom is the only provider, among 21 vendors rated, to receive ratings in the top two in all three critical capabilities identified by Gartner: Service Desk, End-User Device and Digital Workplace
Gartner has identified critical capabilities as necessary functions to be provided in any managed workplace services engagement:
- Remote Support - How well does a vendor provide service desk services as a part of managed workplace services?
- Alternative Support Models - Can you or your current vendor deliver workplace services through self-service and automation, by leveraging analytics and artificial intelligence technologies?
- Desktop, Mobility, and Virtualization - How well do you or your current vendor provide support service for end user's computers,
and virtualization? mobility
Technology environments are only becoming more complex. Typically organizations are expected to manage hardware along with cloud investments, software licenses alongside contract administration, and employee devices along with changing expectations and security concerns.
As your organization transforms to digital, we understand you're challenged in keeping up with end-user demands for device management, service desk encounters, and what it means to 'work digitally.' The number of devices organizations are expected to manage is increasing 20%+