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Putting People First – How Your Help Desk Can Become a Competitive Advantage.

Does your help desk serve users — anywhere, any time, through any contact method?

Whether your team is 250 or 3,000+ employees strong, Melanie Turek, Fellow & Vice President of Research at Frost & Sullivan, shares how best-of-breed companies are empowering end-users to enable a new way of working. From self-service options, supporting BYOT and BYOD to capture the greatest ROI, reducing the volume of contacts into your support center using analytics, and embracing end-user support services to outpace your competition, Ms. Turek provides insights to new trends, and how to avoid pitfalls.

This webcast will include:

  • Go head-to-head with bigger players in your market
  • Leverage new technology to drive productivity and revenue
  • Deliver self-service—but do it right
  • Allow employees to bring their own technology to work, without risk
  • Target your support to various personas

With the trend expected to increase to over 60% of workers being remote/mobile within the next few years, now is the best time to ensure you are not left behind your competitors. Embracing support can be more valuable than the tech itself.

P.S. Find out how much money you could save by moving to a SmartDesk solution using our ROI calculator.

Please fill out the form below to watch our webcast

Speaker

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Melanie Turek
Fellow & Vice President of Research, Frost & Sullivan

Melanie Turek has more than 25 years’ experience covering video and web conferencing, social networking, unified communications, voice, IP communications, instant messaging and presence, and the end-to-end customer experience, as well as a wide range of business software and services. Melanie brings deep technical expertise and in-depth understanding of the ways in which technology can positively impact business processes and performance, while leveraging long-standing relationships with leading industry participants’ senior executives and customer organizations.


Chat Atchley

Chad Atchley
VP of Products & Solutions, CompuCom Cloud Technology Services

Chad has nearly two decades of data center, virtualization and cloud experience. Since joining CompuCom in 1999, he has designed and implemented complex data center infrastructures as well as virtualization and cloud platforms. He now leads a team responsible for creating solutions and offerings that take CompuCom customers into the cloud-enabled, digital era.


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