Does your help desk serve users — anywhere, any time, through any contact method?
Whether your team is 250 or 3,000+ employees strong, Melanie Turek, Fellow & Vice President of Research at Frost & Sullivan, shares how best-of-breed companies are empowering end-users to enable a new way of working. From self-service options, supporting BYOT and BYOD to capture the greatest ROI, reducing the volume of contacts into your support center using analytics, and embracing end-user support services to outpace your competition, Ms. Turek provides insights to new trends, and how to avoid pitfalls.
This webcast will include:
With the trend expected to increase to over 60% of workers being remote/mobile within the next few years, now is the best time to ensure you are not left behind your competitors. Embracing support can be more valuable than the tech itself.
P.S. Find out how much money you could save by moving to a SmartDesk solution using our ROI calculator.
Fellow & Vice President of Research, Frost & Sullivan
Melanie Turek has more than 25 years’ experience covering video and web conferencing, social networking, unified communications, voice, IP communications, instant messaging and presence, and the end-to-end customer experience, as well as a wide range of business software and services. Melanie brings deep technical expertise and in-depth understanding of the ways in which technology can positively impact business processes and performance, while leveraging long-standing relationships with leading industry participants’ senior executives and customer organizations.
VP of Products & Solutions, CompuCom Cloud Technology Services
Chad has nearly two decades of data center, virtualization and cloud experience. Since joining CompuCom in 1999, he has designed and implemented complex data center infrastructures as well as virtualization and cloud platforms. He now leads a team responsible for creating solutions and offerings that take CompuCom customers into the cloud-enabled, digital era.